By Gauri Nyati , Head Of Consulting
Explora was established in 2015 with 1 employee and today after 6 years in 2021 Explora has grown to a 60+ employees’ company, focusing on data analytics, data management and process automation. Ever since the founder Dora Tse started Explora, she always wanted to stand out from other firms by having a quality mindset in all the services that Explora provides. Quality objective remains the core differentiating factor and Explora always strives to make that difference. Today another step in this direction has been taken by becoming an ISO 9001:2015 certified company.
ISO 9001:2015 is the world's most recognised Quality Management System (QMS) standard. It aims to help organisations meet the needs of their customers and other stakeholders more effectively. This is achieved by building a framework to ensure consistent quality in the provision of services. Hence Explora decides to become an ISO 9001:2015 certified company so that we can ensure we have better:
· Engagement of People
· Customer focus
· Process Approach
· Evidence – based decision making
· Relationship Management
These 7 principles of ISO 9001:2015 are aligned with Explora’s core values where we aim to deliver excellence with high quality standards through actively listening to feedback and having a customer focus.